Return and Refund Policy

Refund policy

At Ruaati Fashion, we value our customers and strive to build a lasting relationship by offering a No-Questions-Asked 3-Day Return & Refund Policy for most products.

Easy Returns – Simple & Transparent

We offer a straightforward 3-day return policy from the date of delivery. If you are not satisfied with your purchase, you can initiate a return request through [this link] within 3 days.

Please note: Returns will not be accepted beyond the 3-day window for any reason. Refunds are applicable only for returned items.

Important Announcement:

  • Buy 2 Get 1 Free Sale: Returns are not allowed. However, we offer exchanges for sale items.
  • Buy 3 Get 1 Free Sale: Returns are not allowed. However, we offer exchanges for sale items.

How to Place a Return Request

  1. Return requests must be placed within 3 days of delivery. After this period, returns will not be accepted.
  2. Use [this link] to create a return request.
  3. If you face any difficulties, contact us via WhatsApp or call our care number at +91 94857 18392 (Monday-Saturday, 10:00 AM – 6:00 PM).
  4. Record an unboxing video while returning the package to ensure a smooth process.
  5. Return Pickup: Once the request is placed, our courier partner will pick up the package within 72 hours (3 days).

Exchange Policy

Exchanges are available only for the "Buy 2 Get 1 Free" sale items.

  • If you receive a damaged or defective product, you can exchange it for the same item within 3 days of delivery.
  • Initiate an exchange request [here].

Refund Policy

We process refunds only after the returned product reaches our warehouse and passes the quality check.

Prepaid Orders

  • Refunds will be credited to your original payment method within 3-4 business days after the product passes our quality check.

Cash on Delivery (COD) Orders

  • You will receive a refund link via Email, SMS, or WhatsApp from +91 9485718392 within 4-5 business days after the quality check.
  • Follow these steps to claim your refund:
    1. Click on the link received.
    2. Verify your identity using an OTP.
    3. Enter your bank account details or UPI ID.
    4. Submit the details to process the refund.
    5. Refunds will be credited within 24 hours of adding your details.

Cancellation Policy

  • Orders can be canceled only within 12 hours of placing them. After this period, cancellations will not be accepted.
  • For prepaid orders, refunds may take 5-7 working days to reflect in your account from the cancellation date.

Color & Description Disclaimer

  • We strive to display colors as accurately as possible, but slight variations may occur due to lighting, photography conditions, and screen settings.
  • Product details such as weight, work details, and size may vary slightly. Customers should consider these minor differences when making a purchase.

Thank you for shopping with Ruaati Fashion! We appreciate your trust and support.